Location: Tennant Creek and the surrounding Barkly region

Job Title: Client Support Officer

Classification: Administration and Support Officer (ASO) 

Salary: $72,754.05 - $75,806.90 per annum

Generous salary packaging: $15,899.94 p/a

Professional development incentive: Allowance of $1,500 p/a

Employment Type: Full Time

Reports to: Administration Manager

Employment conditions: Per AHAC Enterprise Agreement 2021 - 2025

Exciting opportunity for a full time Client Support Officer in our Men's Clinic under our Health Services Section, based in Tennant Creek.

Join this community-based organisation and make a genuine difference to our community!

An exciting opportunity in the workplace where you will be skilled with the various Administrational operations required within Anyinginyi. Experience everything Anyinginyi has to offer and understand how each of our Sections play an important role in Anyinginyi’s drive to be a Provider of High Quality Holistic Primary Health Care services to the Aboriginal communities of the Barkly region in a Culturally responsive way!

You will be joining a friendly and professional team, where you will receive personal and professional development opportunities from an employer who wants to provide optimum working conditions!

About us

Anyinginyi Health Aboriginal Corporation (AHAC) is a multi-disciplinary organisation which provides primary health care services to the Aboriginal people of Tennant Creek and the surrounding Barkly region, dedicated to ‘Closing the Gap’ in Aboriginal health within remote Australia.

Anyinginyi consists of four different sections (Health Services, Business Services, Public Health Unit and Piliyintinji-ki Stronger Families) which allow them to have a holistic approach to health ensuring that clients' physical and emotional health and wellbeing is given the utmost priority.

Anyinginyi Health's mission is to be a provider of high quality holistic primary health care services featuring prevention and treatment in the Barkly region in a culturally responsive way.

What we Offer you 

·         Salary packaging up to $15,899.94 pa

·         6 weeks annual leave and personal/carer’s leave up to 10 days per year

·         Up to $1500 study allowance after 1 year of service

·         Study leave can be negotiated

·         Remote retention allowance of $1500 after 1 year of service and $3000 after 2                    years’ service

·         Annual remote travel allowance of $1500 for personal travel after 1 year of service

·         Annual local Bi- Lingual allowance of up to $1500

·         Employee access to Anyinginyi Health Clinic – with free Prescriptions

·         Free General Dentistry (Lab Work to be paid by employee)

About the Tennant Creek Region

Year-round blue skies, stunning landscapes and vibrant, diverse and warm communities - that's life in the Northern Territory! Only a short flight from most Australian cities, Tennant Creek is not just a must-see destination renowned for its individual identity and rich cultural heritage but is a remarkable community to set up home in!

500km north of Alice Springs, Tennant Creek was once a rough and tumble droving town but is now a modern town and one of the Territory's most populated areas. It is home to a major regional hospital, a university, schools, shops and a supermarket, accommodation, bars, clubs and restaurants, banking facilities, sporting clubs and an airport - everything you need to set up a relaxing new lifestyle! People from all walks of life find themselves calling Tennant Creek home.

About the Role

Anyinginyi Health Aboriginal Corporation has an exciting opportunity for a full time Male Client Support Officer to join our Men's Clinic team under the Parlpuru Ninji Kari – Health Centre Section here in Tennant Creek. This role is offered on a Full-Time basis.

This is a responsible position requiring confidentially, initiative and the ability to undertake administrative skills. The Client Support Officer predominately works in the Men's Centre to provide culturally appropriate and efficient services to all our male clients.  This position works closely with the Men's Clinic Manager in ensuring continuous improvement in the areas of administration and client services.

More specifically, some of your duties will include (but will not be limited to):

Duties - General Administrative

• Greet patients and visitors to the Centre and refer or direct them as appropriate.
• Retrieve paper patient files in readiness for appointments if required.
• Update patient biographics, and assist in Medicare, My E-Health & Personally Controlled Health Record on Communicare Systems program.
• Triage clients seeking medical assistance.
• Assist Aboriginal clients and their families to understand health care systems and processes.
• Answer phones, forward calls or take messages as appropriate.
• Daily file/scan patient records in medical files.
• Advise the client transport officers of patients to be picked up and assist in getting patients into the Centre as requested by Health Staff.
• Send, receive and distribute faxes.
• Photocopying and filing.
• Maintain the stationery supplies for all staff including clinical and medical stationery and ensure relevant forms available in clinic rooms.

About you

It is essential Anyinginyi health priorities the cultural needs of our community therefor any applicants must identify as male and be of either Aboriginal or Torres Strait Islander Descent as this is an Aboriginal Identified position.

Please note: An Ochre Card (NT Working with Children’s card) obtainment is a requirement prior to commencement in this role. Please refer to NT Safe for further information.  

You will also need to possess the following: 

Essential skills and experience:

• Demonstrated understanding of knowledge of Aboriginal customs, behaviours, and traditions of the Barkly Region. 
• Demonstrated Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
• Knowledge of health and social issues facing Aboriginal people in remote and isolated communities.
• Knowledge on values and benefits of a team environment.
• Ability to learn verbal and written administrative skills and willingness to use computer skills such as: Word, Excel, Emails and Google.
• Commitment to working conditions and self-learning and development.
• All Anyinginyi Health Aboriginal Corporation employees must be Fully Vaccinated
  against COVID-19.

If you meet the above criteria and you’re interested in contributing to an organisation where you can really make a difference in our local community, we want to hear from you!

No recruitment agencies please